IDEA would like to highlight the people behind the curtain, those that answer all your questions, support and training needs for the IDEA Connector platform. The team has a strong electrical industry/channel background and a broad set of expertise. We offer a seamless array of support services ranging from data loading, to configuring extracts and custom mapping, and implementation services. So the next time that you reach out to ideaclientsolutions@idea4industry.com or to 866-479-0484, you’ll know you are in good hands!
- Bonnie Haina, Customer Success Manager
- Bonnie has been with IDEA for 5 years
- Bonnie manages the Business Development Analysts and our Account Development Analyst maximizing their skills to ensure that we excel in customer service
- Prior to joining IDEA, Bonnie worked for 9 years at a large national distributor in both accounting and purchasing roles as well as 5 years in a warehouse receiving role for a national grocery chain
- Johna Aro, Account Development Analyst
- Johna has been with IDEA for 5.5 years
- Prior to joining IDEA, Johna worked for 12 years at a large national distributor in both sales and purchasing roles managing some of their largest product lines
- Gail Mayo, Business Development Analyst
- Gail has been with IDEA for 4 years
- Prior to joining IDEA, Gail worked for 9.5 years at regional distributor in multiple data support roles
- Lynn Sheppard, Business Development Analyst
- Lynn has been with IDEA for 8 years
- Prior to joining IDEA, Lynn worked role for 25 years in various IT Analysts roles for a large manufacturer in the electrical industry
- Edwin Lopez, Business Development Analyst
- Edwin has been with IDEA for 12 years
- Prior to joining IDEA, Edwin worked on a virtual assistant team and for a window manufacturing company in an accounts receivable role
- Jennifer Goshen, Business Development Analyst
- Jennifer has been with IDEA for 1 year
- Prior to joining IDEA, Jennifer worked for 12 years at a large national distributor in a purchasing/procurement role
- Elaine McCann, Business Development Analyst
- Elaine has been with IDEA for 3 months
- Prior to joining IDEA, Elaine worked for 20 years in a pricing analyst role for a large manufacturer in the electrical industry
- Paul Franchini, Client Implementation Manager
- Paul has been with IDEA for 6 years
- Paul manages our Client Implementation Specialist to ensure our customers are thoroughly trained in data loading and extracting techniques
- Prior to joining IDEA, Paul worked for 10 years at another provider of product/pricing data in software implementation and purchasing roles and later joined an ERP (Enterprise Resource Planning) software company for 5 years as a purchasing agent
- Shari Furtek, Client Implementation Specialist
- Shari has been with IDEA for 6 months
- Prior to joining IDEA, Shari worked for 20 years in a content database manager role for a large manufacturer in the electrical industry